Frequently asked questions
The questions employers actually ask.
If your question is not here, ask it directly — we would rather answer it properly than have you guess.
Showing 16 of 16 questions.
Getting Started
We focus on small and midsize employers — the businesses large enough to need a real benefits and coverage strategy, but not large enough to have a dedicated in-house benefits department. If you are not sure whether we are a fit, a short conversation will make it clear.
A general sense of your employee count, your current plans and renewal month, and the questions or frustrations you would like solved. Please do not send medical, Social Security, policy or employee census information through the website — we will arrange a secure method for anything sensitive.
We aim to respond to consultation requests on the next business day. If your matter is time sensitive, calling the office is the fastest route.
Employee Benefits
We can help employers evaluate group medical, dental, vision, life, short-term and long-term disability, and voluntary benefit options. Availability, eligibility and carrier participation vary by employer, group size and location.
Yes. A benefits review looks at your current plans, contribution structure, employee experience and renewal history, and identifies where there may be opportunities. A review is an evaluation and consultation — it does not bind coverage or replace your formal plan documents.
Business Insurance
Yes. Many of the employers we work with need both. We can discuss commercial coverage such as workers' compensation, general liability and employment practices liability alongside your benefits program.
It depends on your workforce, your exposure and your risk tolerance. We can explain what the coverage generally responds to so you can make an informed decision with your own advisors.
Enrollment
Yes. We support open enrollment communication, employee questions and renewal evaluation. The specific level of support is agreed with each employer.
Employee education and enrollment meetings can be arranged. Format and scheduling are agreed with each employer.
Renewals
For most groups, starting 90 to 120 days ahead of the renewal date leaves enough room to evaluate alternatives, model contribution changes and communicate with employees without rushing.
Plan design, networks, formularies, contribution structure and administrative requirements can all change. We review the full renewal package, not just the rate.
Claims and Support
We assist with carrier communication and help employees understand next steps. Formal claims are reported to and decided by the carrier under the terms of the applicable policy or plan.
Existing Clients
Most carriers can issue a digital card immediately through their member portal. Our client resources page lists the current routes, and our service team can help if you cannot reach the carrier.
Contact our service team and we will walk you through the carrier's process and the documentation required. Mid-year changes are subject to plan rules and carrier approval.
Privacy and Website Forms
No. Requesting a consultation starts a conversation. Insurance coverage cannot be bound, changed, renewed or cancelled through this website or a website form. Coverage is subject to application, underwriting, carrier approval and policy terms.
Please do not submit Social Security numbers, dates of birth, medical or health information, diagnoses, employee census files, policy numbers, financial account details or driver's-license information through any website form. We will provide a secure method when that information is required.
